policies

Privacy Policy

Privacy Policy

Exclusive Image
Last updated: 6 January 2026

1. Introduction

Exclusive Image (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.excclusiveimage.org.za, contact us, or make use of our aesthetic and beauty services.

We comply with:

  • The General Data Protection Regulation (GDPR)

  • The Protection of Personal Information Act (POPIA), South Africa

By using our website or services, you agree to the terms of this Privacy Policy.

2. Business Information (Data Controller)

Business Name: Exclusive Image
Website: www.excclusiveimage.org.za
Email: petro@exclusiveimage.org.za
Physical Address:
84 Marais Street
Heidelberg
Gauteng
South Africa

Exclusive Image is the data controller responsible for your personal information.

3. Personal Information We Collect

We may collect and process the following types of personal information:

3.1 Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Information submitted via contact forms

  • Booking or consultation details

  • Health or skin-related information you voluntarily provide for treatment purposes

  • Correspondence sent to us via email, WhatsApp, or contact forms

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referring URLs

This data is collected through cookies and analytics tools.

4. Special Category (Sensitive) Data

For aesthetic treatments, we may collect limited health-related information relevant to providing safe and appropriate services.

This information is:

  • Collected only with your explicit consent

  • Used solely for treatment, safety, and professional purposes

  • Stored securely and confidentially

5. How We Use Your Personal Information

We use your information to:

  • Provide and manage aesthetic treatments and services

  • Respond to enquiries and booking requests

  • Communicate with you regarding appointments or services

  • Maintain client records for professional and legal purposes

  • Improve our website and services

  • Send marketing communications (only with your consent)

  • Comply with legal and regulatory obligations

6. Legal Basis for Processing (GDPR)

We process your personal information under the following legal bases:

  • Consent – where you have given clear permission

  • Contractual necessity – to provide services you request

  • Legal obligation – to comply with laws and regulations

  • Legitimate interests – to operate and improve our business (without overriding your rights)

7. Marketing Communications

We may send you marketing communications regarding our services only if:

  • You have opted in, or

  • You are an existing client and the communication relates to similar services

You may opt out at any time by:

8. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

9. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information with:

  • Website hosting providers

  • Booking or scheduling platforms

  • Analytics services (e.g. Google Analytics)

  • Legal or regulatory authorities when required by law

All third parties are required to protect your data and use it only for authorised purposes.

10. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure servers and systems

  • Restricted access to personal data

  • Confidential handling of client records

Despite our efforts, no system can be guaranteed to be 100% secure.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, and professional requirements

When no longer required, data is securely deleted or anonymised.

12. Your Rights (GDPR & POPIA)

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at petro@exclusiveimage.org.za.

13. International Data Transfers

If personal data is transferred outside South Africa or the EU, we ensure appropriate safeguards are in place in compliance with GDPR requirements.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

15. Children’s Privacy

Our services and website are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Exclusive Image
📧 petro@exclusiveimage.org.za
📍 84 Marais Street, Heidelberg, Gauteng, South Africa

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