Frequently Asked Questions
FAQ
Frequently Asked Questions - FAQ
What treatments does Exclusive Image offer?
We offer non-invasive facial aesthetic treatments including Green Sea Peel, Meso Lift Rejuvenator, CMS-Physio Galvanic Facial Lift, Dermaplaning, Microneedling, Glycolic Peels, and personalised makeup and hair services for events and weddings.
What makes Exclusive Image different from other salons?
Our salon is exclusive and private, treating only one client at a time. You receive fully personalised, professional care in a calm, serene environment.
Are your treatments safe for all skin types?
Yes. Our treatments use non-invasive, natural ingredients and techniques, suitable for most skin types. During your consultation, we assess your skin to customise the treatment.
What is a Green Sea Peel and what does it do?
The Green Sea Peel is a natural, marine-based treatment that stimulates collagen production, cell renewal, and skin rejuvenation. It offers a non-surgical facelift effect, leaving skin refreshed, lifted, and naturally radiant.
How soon will I see results?
Depending on the treatment, many clients notice a refreshed, lifted appearance immediately, with ongoing improvement over 7–10 days as the skin regenerates and collagen production increases.
Do treatments hurt or cause downtime?
All treatments are non-invasive and gentle. Some may cause mild discomfort and burning or redness, but downtime is minimal and we will discuss all possible effects of the treatment before treatment commences.
Can I combine treatments?
Yes. Treatments can be combined for optimal results, for example: Green Sea Peel with Meso Lift or Dermaplaning before special events. Your practitioner will recommend a personalised plan.
How should I prepare for my treatment?
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Avoid heavy sun exposure for 48 hours.
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Arrive with clean skin, free of makeup.
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Inform us of medications, allergies, or skin concerns.
For event prep, we suggest scheduling treatments 7–14 days in advance.
Are your treatments suitable for men?
Yes. Many of our treatments, including facials, peels, and lifting treatments, are suitable for male clients looking for refreshed, natural results.
How long does each treatment take?
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Most facial treatments take 45–60 minutes, while makeup and hair services can take 60–90 minutes depending on the complexity..
What skincare should I use after treatments?
We provide personalised aftercare instructions including:
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Gentle cleanser and moisturizer
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Daily SPF protection
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Avoiding harsh exfoliants for 5–7 days
Proper aftercare maximises results and protects your skin.
Is your salon private?
Yes. We treat only one client at a time, ensuring complete privacy and undivided attention during your session.
Do you offer treatments for weddings and special events?
Absolutely. We provide event and wedding makeup and hair, in the privacy of our salon, focusing on a natural, lifted, and refined look that lasts throughout your special day.
What should I expect after the treatment?
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Skin may appear pink or flushed initially.
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Mild peeling or flaking may occur for some treatments.
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Results include lifted, refreshed, and naturally radiant skin, with minimal downtime.
Do you offer consultations?
Yes. Every new client receives a personalised consultation to assess skin, discuss goals, and create a custom treatment plan.
How do I book an appointment?
Appointments can be booked via:
Email: petro@exclusiveimage.org.za
Phone/WhatsApp: 072 999 9115
Website booking form: www.exclusiveimage.org.za
Because we treat only one client at a time, early booking is recommended.
How often should I have treatments?
Frequency depends on your skin goals:
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Green Sea Peel: every 4–6 weeks
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Meso Lift & Galvanic Lift: every 3–4 weeks
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Microneedling: as advised during consultation
We create a personalised plan for best results.
Can I combine your treatments with my home skincare?
Yes. We guide you on how to safely combine treatments with your existing skincare routine to enhance results.
Do you sell skincare products?
Yes, we offer high-quality, professional skincare products to maintain and enhance treatment results at home.
What is your cancellation policy?
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We require reasonable notice for cancellations or rescheduling.
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Failure to attend without notice may result in loss of deposit or restriction on future bookings.
What is your cancellation policy?
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We require reasonable notice for cancellations or rescheduling.
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Failure to attend without notice may result in loss of deposit or restriction on future bookings.
What does the Green Sea Peel entail?
The Green Sea Peel is a natural, marine-based facial treatment using micronised sea spicules, minerals, and algae to stimulate skin renewal, collagen production, and circulation.
What are the benefits?
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Non-surgical facelift effect
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Improved skin quality and texture
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Refreshed, lifted, and natural appearance
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Reduced fine lines, pigmentation, and congestion
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Increased confidence and glow
Is the treatment painful?
You may feel a mild tingling or prickly sensation during and shortly after treatment, which is normal and temporary.
Is there downtime?
Minimal downtime. Some clients experience light redness or mild peeling for a few days.
When will I see results?
Skin appears refreshed immediately, with optimal results developing over 7–10 days.
What does microneedling involve?
Microneedling uses fine needles to create micro-channels in the skin, stimulating collagen and elastin production naturally.
What are the benefits?
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Improved skin firmness and texture
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Reduced fine lines, scars, and pigmentation
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Enhanced product absorption
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Natural skin rejuvenation
Is it suitable for mature skin?
Yes. It is especially effective for improving skin quality and firmness.
Downtime?
Mild redness for 24–48 hours. Makeup can usually be applied after 24 hours.
What is the Meso Lift Rejuvenator?
A non-invasive treatment delivering deep hydration, vitamins, and active ingredients into the skin for an instant plumping and lifting effect.
Benefits include:
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Deep hydration
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Improved elasticity
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Brighter, smoother skin
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Immediate refreshed appearance
How does it feel?
Comfortable and relaxing with no pain.
Results?
Immediate glow with cumulative benefits over time.
CMS-Physio Galvanic Facial Lift – FAQ
What does this treatment entail?
This treatment uses gentle galvanic currents to stimulate facial muscles, improve circulation, and tone the skin.
Benefits:
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Lifted and firm facial appearance
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Improved muscle tone
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Non-surgical facelift effect
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Natural and graceful results
Is it safe?
Yes, it is completely non-invasive and safe when performed by a trained professional.
Downtime?
None.
What is dermaplaning?
Dermaplaning gently removes dead skin cells and fine facial hair using a sterile blade.
Benefits:
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Smoother skin texture
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Brighter complexion
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Flawless makeup application
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Enhanced skincare absorption
Will hair grow back thicker?
No. Hair grows back the same texture and colour.
Downtime?
None.
What does a glycolic peel do?
A chemical exfoliation that removes dead skin cells and stimulates cell renewal.
Benefits:
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Brighter, smoother skin
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Reduced fine lines and pigmentation
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Improved skin tone and clarity
Is peeling expected?
Mild peeling may occur for a few days.
How often can it be done?
Every 4–6 weeks depending on skin type.
Where are bridal makeup and hair services done?
All services are provided in the privacy of our exclusive salon, with no other clients present.
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What style of makeup do you specialise in?
We specialise in natural, elegant, lifted, and timeless makeup, tailored to your skin, features, and personal style.
Do you offer bridal makeup trials?
Yes. A bridal trial is highly recommended to ensure you are completely happy with your look.
What happens during a bridal trial?
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Consultation on style, dress, and theme
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Skin assessment and prep
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Full makeup and/or hair trial
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Adjustments until you are satisfied
Do you offer bridal party makeup and hair?
Yes. We offer professional makeup and hair for bridesmaids, mothers of the bride/groom, and other bridal party members, ensuring a cohesive and polished look.
How far in advance should I book bridal services?
We recommend booking 3–6 months in advance, especially during peak wedding season, as we treat only one bridal booking at a time.
How long does bridal makeup and hair take?
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Bride: ±90 minutes
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Bridal party: ±45–60 minutes per person
Can skincare treatments be done before the wedding?
Yes. We offer pre-wedding skin preparation plans, including Green Sea Peel, Dermaplaning, and hydration treatments, ideally starting 4–8 weeks before the wedding.
How long does bridal makeup and hair take?
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Bride: ±90 minutes
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Bridal party: ±45–60 minutes per person
Why choose Exclusive Image for bridal services?
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Complete privacy
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Personalised, professional care
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Calm, luxurious environment
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One client at a time
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Natural, graceful, long-lasting results
Business Hours
Monday- Friday: 9am – till late
Please book to make an appointment.
We are open after hours for those who cannot come during working hours.
072 999 9155
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